Frequently asked questions

What is Work it Out?

Work It Out is a free service that offers support for women aged 18 – 30. Work It Out unlocks your potential: building skills, strong mental health and opening up opportunities for your future.

There are 2 parts to Work It Out - coaching and job application feedback.

Who can use the Work It Out service?

Are you... 

  • A woman? 
  • Aged 18 – 30? 
  • Living in England or Wales? 
  • Looking for support to plan your next steps?

If the answer to all these questions is yes, then you can use Work It Out.  

We particularly want to support young women with experience of living on low or no pay, with a disability, who are currently out of work, have caring responsibilities, are care leavers or have few or no formal qualifications.

Our service welcomes all young women (including trans women). If you identify as non-binary and are comfortable being supported by a women's service we are happy to help you.

How do I sign up and get started?

To get started with coaching or job application feedback, you need to fill in a short online form. Once our team have got your form, we will email you.  
If you’d like to chat to our friendly team before you sign up, we’d love you to get in touch. You can phone 0808 808 8099 (free from all major mobile networks), Whatsapp or text 07400 553 880 or email 

How long will it take?

We do our best to connect you to a coach or get your feedback to you as soon as possible. It will take around 2 weeks to connect you to a coach.  

For job application feedback, we will tell you how long it will take when you sign up, it's normally 1 - 3 weeks. If you have an urgent deadline let us know and we'll do our best to help.

Do I have to pay to use Work It Out?

No, Work It Out is completely free.

What information do I have to give you – and why? 

When you fill in the application form you will be asked for contact details and some information about you and your background. Some of these questions are optional. This information helps us understand more about the young women we support. 

We will store your information securely and won’t share your details with anyone outside of the Young Women’s Trust. All data is kept securely and in accordance with the General Data Protection Regulation (GDPR). You can read more about what we do with your data in our Privacy policy. If you would like to see the information we have collected about you, or you would like us to delete it, please email us on   

Is there a way for me to give feedback or suggestions about the service I've received? 

Yes. We send everyone who has spoken with a coach an email to ask for feedback. If there’s anything else you’d like to tell us, please do get in touch with us on  

If I’m not happy with my experience of the service, who can I speak to? 

We hope that you’ll find Work It Out helpful, but if you are unhappy with anything then we’d like you to tell us. The first thing to do is get in touch –you can phone 0808 808 8099 (free from all major mobile networks), Whatsapp or text 07400 553 880 or email  

Are there other ways to get involved with Young Women’s Trust? 

Yes! We have plenty of opportunities for young women to get involved. You could 

Find out more about how you can get involved or drop us a line on

Can men use Work It Out? 

No. The services that Young Women’s Trust runs are for women. Some of the services listed here are able to help men. 



How does the coaching work? 

Through Work It Out you can book up to 6 sessions with your coach. Your coaching sessions will be over the phone (or email or WhatsApp if that’s better for you) – so you don’t need to go anywhere to meet someone in person. Coaches are flexible, so you can speak to them in the day, evening or on the weekend too. 

Can I meet up with my coach in person? 

No, Work It Out coaching is always over the phone or online, never in person. This means we can speak to you wherever you are! 

Who are the Work It Out coaches? 

Work It Out coaches have lots of training and experience and are employed by the Young Women’s Trust. We employ male and female coaches but you can specify if you’d rather speak with a woman. They are all really friendly and flexible. 

Can I get advice from my coach about things like benefits and housing? 

Coaches will not be able to give you advice about benefits and housing, as this is not their area of expertise. However, they will be able to suggest other places you can get support if you need it. 

Can my coach give me careers advice? 

Careers advisors are people who have specific knowledge about jobs or work within particular sectors. Work It Out coaches are not careers advisors, but they will help you think about what you are good at, what kind of jobs you might enjoy, and help you think about places you might be able to go to for specific careers advice. 

Will my coach find me a job? 

Work It Out is not a recruitment service and your coach will not be able to find you a job. However they will help you think about what jobs you might want to do, how to best go about your job search and support you along the way. 

How many coaching sessions can I have? 

Young women usually have between 1 and 6 coaching sessions with Work It Out. Some young women will have just 1 or 2 sessions if that’s all they want. Your coach may ask you at the end of your session if you’d like to arrange another one. If you’d like to book one in you can, you can wait and see how you get along and let your coach know, or you can decide not to have any more… it’s totally up to you! And you can always change your mind and just let them know. Our approach is that you are the expert, and you can decide what you want. 

Can my coach help me write my CV or job application? 

Your coach may be able to think about the kinds of things you would want to include in your CV or job application, and how to best demonstrate your skills and experience. Work It Out also offers personalised feedback on your CV or job application.  

Why are coaching calls recorded? 

We may record our coaching sessions for quality and training purposes. Only coaches and staff at Young Women’s Trust have access to these recordings. 

If I don’t get on with my coach can I ask to speak with someone else? 

Most young women tell us they really enjoy speaking with their coach. However, if you do get started and feel you really don’t get along you can ask us to speak to someone else. 


Job Applications 

How does feedback work? 

Through the Work It Out feedback service, you can send us your CV, job application or a cover letter and get detailed feedback via email.  

1) Sign up using a quick online form 
2) Upload a CV, cover letter or job application that you would like help with 
3) Get detailed, personalised feedback via email

When you sign up, we can tell you how long it will take to get your feedback, it's normally 1 - 3 weeks. If you have an urgent deadline let us know and we'll do our best to help.  

Who does the feedback on my CV? 

CV and job application feedback is written by recruitment professionals. Your name and contact details will always be removed before we share anything for feedback.  

Can I speak with them or meet up with them in person? 

All the feedback is given to you via email. You are not be able to speak over the phone or meet with the person that gives you feedback. 

What will the feedback be like? 

You’ll receive 1 – 2 pages of simple and easy suggestions via email.  

How will the feedback help me? 

Young women who have used the feedback service tell us it helped them

  • Improve their CV
  • Get a better understanding of what employers are looking for on a CV or cover letter  

Will you rewrite my job application for me? 

No, but we can send you 1 – 2 pages of simple and easy suggestions via email. You’ll be able to use this to write a stronger application.  

How long does it take to get feedback? 

When you sign up, we can tell you how long it will take to get your feedback, it's normally 1 - 3 weeks. If you have an urgent deadline let us know and we'll do our best to help.

What other information do you need? 

It is always easier to give you feedback if you tell us what jobs you are applying for, and if you can send us a link to a recent or current job description that really helps. 

Will using Work It Out help me get a job? 

Work It Out is not a recruitment service but it can help you to write a better job application. It can also help you increase your confidence with future applications. 


We're happy to help 

Get in touch with our team   
Phone 0808 808 8099. This number is free from all major mobile networks.   
Whatsapp or text 07400 553 880