Frequently Asked Questions

What is Work It Out?

Work It Out is the name of the service run for young women by Young Women’s Trust. There are 2 parts to Work It Out; you can have free support from a professional coach over the phone or online, and free personalised feedback to help you improve your job application, covering letter or CV, sent to you via email. You can use either or both parts of the service!

How do I sign up to get started?

It’s quick and easy to sign up to Work It Out. Click here to sign up and upload your CV, or text 07500 553 880 or call 0808 808 8099 to find out more. 

Who does the feedback on my CV?

CV and job application feedback is written by volunteers who are working professionals, and have expertise in recruitment, HR or communications. Your name and contact details will always be removed before we share it with volunteers for feedback. 

Can I speak with them or meet up with them in person?

All the feedback is given to you via email, and you’ll not be able to speak over the phone or meet with them. You can however speak about the feedback with a Work It Out coach if you want to (click here to read more about coaching). 

What will the feedback be like?

Work It Out volunteers will read your CV/covering letter/application and give you 1-2 pages of feedback and advice, which we will email to you. Sometimes they may make comments on your documents with suggestions about what you can improve. We try to make sure the feedback is balanced – we’ll let you know what you’ve done well, as well as suggestions for what you could improve.

How will the feedback help me?

Young women who use the feedback service tell us it helps them make changes and improve their CV. Many young women say it helps them better understand what employers are looking for, they’ve told us it has helped them feel more confident in finding work. 

Will you rewrite my job application for me?

No – we will send you detailed notes on your application and a brief summary of what was good and suggestions for improvements. You’ll be able to use this to re-write a stronger application. 

How long does it take to get feedback?

It will usually take around 5 working days for you to get feedback from us, but if we are very busy with lots of young women signing up it may take a bit longer. If you are applying for a job with a deadline, please let us know and we will do our best to get it done for you before then. 

What is a covering letter?

A covering letter is something many employers will ask for when you are submitting a CV. It should be 1-2 pages long, and is your opportunity to show how you have the skills, experience and commitment that an employer would want to consider. It is your chance to ‘sell yourself’ and show an employer why they should invite you to interview. 

What information do I have to give you – and why?

To use the service you will need to share some basic information with us: your name, age, employment status, ethnicity, education, contact details and postcode. This is so that we know you are from the audience that the service is designed to help. We will store your information securely and won’t share your details with anyone outside of Young Women’s Trust. All data is kept securely and in accordance with the General Data Protection Regulation (GDPR). You can read more about what we do with your data in our Privacy Notice here. If you would like to see the information we have collected about you, or you would like us to delete it, please email us on 


What other information do you need?

It is always easier to give you feedback if you tell us what jobs you are applying for, and if you can send us a link to a recent or current job description that really helps.

Do I have to pay to use Work It Out Feedback Service?

No, Work It Out is completely free. 

Will it help me get a job?

Work It Out is not a recruitment service but it can help you to write a better job application. It can also help you increase your confidence with future applications. 

Is there a way for me to give feedback about the service I've received?

Yes! After you’ve used the service we’ll send you a link to an online survey, where you can tell us whether it was helpful to you and any suggestions you may have about how to make it better. You are also welcome to email us on if you’d like to share any comments or feedback. 

If I’m not happy with my experience of the service, who can I speak to?

We hope that you’ll find your feedback helpful, however if you are unhappy with anything then we’d like you to tell us. The first thing to do is get in touch – you can either email, call 0808 808 8099 or text 07500 553 880 and give us some details about what you’re unhappy with. We’ll get back to you as soon as we can. We do also have a complaints policy and if you’d like to see that just email and we’ll email it to you so that you can see how you can make a complaint if that’s what you want to do. 

Can men use Work It Out?

No. The services that Young Women’s Trust runs are for women. Some of the services listed here are able to help men.

Are there other ways to get involved with Young Women’s Trust?

Yes! We have plenty of opportunities for young women to get involved. Just check out this page on our website or email