Working well? Young people’s experiences of Jobcentre services

This report explores the role of Jobcentre Plus in the lives of young jobseekers, using London as a case study.

In particular, it looks at whether the Government’s flagship Youth Obligation scheme addresses the specific needs of young job-seekers by
providing appropriate, personalised, employment-focused support that enables young people to enter secure, quality employment, using
London as a case study.

I was told by my Jobcentre to do an employability course when my daughter was six weeks old. When I got there the lady running it found out my daughter’s age and said ‘go home and be with your daughter’ but I thought I had to go there because the Jobcentre told me to.

Young Jobcentre Plus user