Frequently Asked Questions

1
What is Work It Out?

Work It Out is the name of the service run for young women by Young Women’s Trust. There are 2 parts to Work It Out; you can have free support from a professional coach over the phone or online, and free personalised feedback to help you improve your job application, covering letter or CV, sent to you via email. You can use either or both parts of the service!

2


What is coaching?

Coaching can help you to feel clearer and more confident about what you want in your life, including in your education, work and career paths. A coach can talk with you about anything that's important to you.

For example, you might feel something is holding you back, want to make some decisions about what direction to take, or want to feel more confident and clear about yourself and the next steps in your life. You could also have coaching to help you prepare for a job interview or to help you boost your confidence and motivation.

3
How will coaching help me?

Young women who have spoken with a Work It Out coach tell us it helps them feel more confident in themselves, feel clearer about what they want to do and how to get there, and shown them skills and abilities they have always had that they didn’t even realise. To hear more about young women’s stories, click here.

4
How do I sign up to get started?

It’s quick and easy to sign up to Work It Out. Click here to sign up online, or text 07500 553 880 or call 0808 808 8099 to find out more. Once you’ve signed up a coach will usually get in touch with you within a couple of days. They’ll say hello via text, email or a call (you say what you’d prefer) and arrange a good time for your first chat.

5
How does the coaching take place?

Coaching is all over the phone (or email/WhatsApp if that’s better for you) – so you don’t need to go anywhere to meet someone in person. Work It Out doesn’t have fixed opening hours, so you can speak with your coach in the evening or on the weekend too.

6
Can I meet up with my coach in person?

No – Work It Out coaching is always over the phone or online, never in person. This means we can speak to you wherever you are!

7
Do I have to pay to use Work It Out?

No, Work It Out is completely free.

8
Who are the Work It Out coaches?

Work It Out coaches have lots of training and experience, and are employed by Young Women’s Trust. We employ male and female coaches but you can specify if you’d rather speak with a woman. They are all really friendly and flexible in terms of when you want to speak with them.

9Can I get advice from my coach about things like benefits and housing?

Coaches will not be able to give you advice about benefits and housing, as this is not their area of expertise. However they will be able to suggest other places you can get support if you need it.

10Can my coach give me careers advice?

Careers advisors are people who have specific knowledge about jobs or work within particular sectors. Work It Out coaches are not careers advisors, but they will help you think about what you are good at, what kind of jobs you might enjoy, and help you think about places you might be able to go to for specific careers advice.

11
Will my coach help me get a job?


Work It Out is not a recruitment service and your coach will not be able to find you a job. However they will help you think about what jobs you might want to do, how to best go about your job search and support you along the way.

12
How many coaching sessions can I have?


Young women usually have between one and six coaching sessions with Work It Out. Some young women will have just 1 or 2 sessions if that’s all they want. Your coach may ask you at the end of your session if you’d like to arrange another one. If you’d like to book one in you can, you can wait and see how you get along and let your coach know, or you can decide not to have any more… it’s totally up to you! And you can always change your mind and just let them know. Our approach is that you are the expert, and you can decide what you want.

13
Can my coach help me write my CV or job application?


Your coach may be able to think about the kinds of things you would want to include in your CV or job application, and how to best demonstrate your skills and experience. Work It Out does offer personalised feedback on your CV or job application which you can sign up for here.

14
What information do I have to give you – and why?


You will need to share some basic information with us: your name, age, employment status, ethnicity, education, contact details and postcode. This is so that we know you are from the audience that the service is designed to help. We will store your information securely and won’t share your details with anyone outside of Young Women’s Trust. All data is kept securely and in accordance with the General Data Protection Regulation (GDPR). You can read more about what we do with your data in our Privacy Notice here. If you would like to see the information we have collected about you, or you would like us to delete it, please email us on workitout@youngwomenstrust.org  

15
Are the coaching conversations confidential?


All coaching conversations are confidential between you and Young Women’s Trust. We have a confidentiality policy which you can ask to see if you’d like to – just email workitout@youngwomenstrust.org and say you’d like to see the policy and we’ll email it to you. The only time we would share any information with anyone else (without you asking us to) is if you told us anything that made us think you, or someone you’ve told us about, is at risk of harm.

16
Why are coaching calls recorded?


We record all of our coaching sessions for quality and training purposes. Only coaches and staff at Young Women’s Trust have access to these recordings.

17
If I don’t get on with my coach can I ask to speak with someone else?

Most young women tell us they really enjoy speaking with their coach. However, if you do get started and feel you really don’t get along you can ask us to speak to someone else.

18
Is there a way for me to give feedback or suggestions about the service I've received?

Yes! We send everyone who has spoken with a coach an email to ask for your feedback about the service you received and whether it was helpful to you, and will welcome your comments. If there’s anything else you’d like to tell us, please do get in touch with us: workitout@youngwomenstrust.org. You can read our Complaints Policy for service users here

19
Are there other ways to get involved with Young Women’s Trust?

Yes! We have plenty of opportunities for young women to get involved. Just check out this page on our website or email workitout@youngwomenstrust.org.

20
If I’m not happy with my experience of the service, who can I speak to?

We hope that you’ll find coaching helpful, however if you are unhappy with anything then we’d like you to tell us. The first thing to do is get in touch – you can either email workitout@youngwomenstrust.org, call 0808 808 8099 or text 07500 553 880 and give us some details about what you’re unhappy with. We’ll get back to you as soon as we can. We do also have a complaints policy and if you’d like to see that just email workitout@youngwomenstrust.org and we’ll email it to you so that you can see how you can make a complaint if that’s what you want to do.

21
Can men use Work It Out?


No. The services that Young Women’s Trust runs are for women. Some of the services listed here are able to help men.