Services Administrator job description

Services Administrator job description

Salary £27,399 per annum
Contract Full time, permanent
Location currently hybrid working between home and our office in Angel, London

Young Women’s Trust is a feminist organisation working to achieve economic justice for young women. We want to create change through influencing and campaigning, supporting young women and, crucially, involving more young women in debating the issues that affect them.

Work It Out is our free service that offers support for women aged 18 to 30. There are 2 parts to Work It Out, coaching and support with job applications. We are looking for a highly organised administrator to play a key role in ensuring that these services for young women run smoothly and efficiently. It’s important that the postholder is friendly, adopts a flexible approach to work and pays attention to detail.

Overall purpose

  • Undertake the administration of Young Women’s Trust’s services for young women
  • Carry out evaluation activities for Young Women’s Trust’s services for young women
  • Support marketing and communications activity for Young Women’s Trust’s services for young women
  • Review and improve administrative processes for Young Women’s Trust’s services for young women

Key activity

Undertake the administration of Young Women’s Trust’s services for young women

  • Deal with enquiries and sign-ups to services in a timely, empathetic and effective manner
  • Day to day administration of coaching and feedback services using Salesforce database including allocating clients, checking, editing and returning feedback
  • Ensure all client, coach and volunteer records are accurate and up to date
  • Provide administrative support to other members of the services team

Feedback volunteers

  • Develop relationships with feedback volunteers to provide support and track availability, quality and punctuality
  • Keep volunteer guidelines updated and maintain regular contact, including monthly updates

Coaches

  • Maintain regular contact with Work it Out coaches, including monthly updates
  • Provide administrative training and support for coaches where required, including the database

Carry out evaluation activities for Young Women’s Trust’s services for young women

  • Undertake evaluation activities for Young Women’s Trust’s services, produce reports, review and analyse data
  • Collate and produce data as required for other members of the organisation

Support marketing and communications activity for Young Women’s Trust’s services for young women

  • Support the planning and delivery of outreach activities on and offline
  • Contribute to promotional and communications activities with external organisations and networks, including tracking on database
  • Support the digital team with social media activity to promote services and monitor engagement

Review processes and work effectively as a small team

  • Regularly review, improve and update administrative systems and processes to improve the efficiency of the service
  • Organise and divide tasks and responsibilities between administrators to ensure the smooth running of the service
  • Employ a holistic style of working across Young Women’s Trust, demonstrating a willingness to get involved in cross-organisational projects, representing the services team and acting as an ambassador for the whole organisation

Skills and experience

  • Experience of providing high quality administrative support within a busy team
  • Experience of using Salesforce or a similar database to manage client records and familiarity with email templates, reports and dashboards
  • Strong Microsoft Office skills, particularly Excel and Outlook
  • Experience working with volunteers
  • Familiarity with different evaluation and data collection methods such as surveys
  • Able to carry out independent desk-based research
  • Exceptional attention to detail, especially when dealing with sensitive client records and reports, including adhering to GDPR
  • Strong communication skills, both written and verbal
  • Efficiency, good time management and ability to work to deadlines
  • Desirable: experience reviewing and or editing CVs and job applications
  • Desirable: experience communicating with vulnerable young women
  • Desirable: experience of developing and improving administrative systems

Download this job description [PDF]


How to apply

Deadline to apply Monday 21 June, 9am

Interviews will take place via Zoom on Thursday 24 June